Immediately state your address and the nature of your emergency such as reporting a fire, an accident, a burglary or whatever the case may be. The Emergency Communications Officer will want to verify your location, phone number and name. From there, let the Emergency Communication Officer ask the questions. They will ask questions regarding your situation, such as the name and description of any other persons involved or other pertinent information such as emergency medical or fire dispatch questions.
Please be patient and rest assured that help is on the way; while you are talking with the person taking your call another Emergency Communications Officer is sending help to your location.